Privacy Policy for ServiceWave
Effective date: 5 May 2026
Overview
ServiceWave is a mobile application designed to connect users who need services with independent service providers. The application is operated by 7Staa Global Services and is primarily intended for users within Nigeria. This Privacy Policy explains how information is collected, used, stored, and protected when you use ServiceWave.
Information We Collect
We collect the following categories of information to operate the application effectively:
Account Information
When you register on ServiceWave, we collect:
  • Full name
  • Phone number
  • Email address (if provided)
  • Password (stored in encrypted form)
Profile Information
Depending on your role (client or service provider), we may collect:
  • Profile photo
  • Service categories or interests
  • Location details (as provided or permitted)
  • Job history and activity within the app
Transaction and Wallet Data
If you use wallet or payment features, we may store:
  • Transaction history
  • Wallet balance records
  • Payment references and status updates
Payments may be processed through third-party payment providers, and we do not store full card or banking credentials.
Usage Data
We automatically collect:
  • Device type and operating system
  • App interactions (screens visited, actions taken)
  • Log data such as crash reports and performance diagnostics
Location Data
If enabled, we may collect approximate or precise location data to:
  • Match users with nearby service providers
  • Improve service recommendations
You can disable location access through your device settings.
Messaging Data
ServiceWave includes an in-app chat system. We may process:
  • Messages exchanged between users and service providers
  • Attachments shared within conversations
This data is used solely to facilitate communication and dispute resolution.
How We Use Your Information
We use collected information to:
Create and manage user accounts
Match clients with service providers
Facilitate bookings and job tracking
Enable in-app communication
Process payments and wallet transactions
Improve app performance and user experience
Prevent fraud, abuse, and unauthorized activity
Data Storage and Security
Your data is stored using secure cloud infrastructure and authentication systems. Security measures include:
Encrypted password storage
Secure token-based authentication
Access control for sensitive operations

While we implement strong safeguards, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.
Data Sharing
We do not sell personal data. We may share limited information in the following cases:
Between users and service providers
To complete a booking
With third-party service providers
Such as cloud hosting or payment processors
When required by law
Regulation, or legal process
To protect rights and safety
The rights, safety, or integrity of ServiceWave and its users
Data Retention
We retain personal data as long as your account remains active or as needed to:
Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements
You may request account deletion, subject to certain legal or operational retention requirements.
Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your account and data
Withdraw consent for certain data processing activities
Children's Privacy

ServiceWave is not intended for individuals under the age of 18. We do not knowingly collect data from minors.
Third-Party Services
ServiceWave may rely on external services for:
Authentication and backend infrastructure
Cloud storage and database services
Payment processing
Notifications and messaging systems
These providers have their own privacy policies governing how they handle your data.
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